Tickets are only refunded in the case of a cancellation, replacement or postponement of the event in accordance with the rules established by the organizers.
Please note that Afisha GmbH (biletkartina.tv) is a ticketing agency and is not responsible for cancelations or postponements of events. Refunds are made using the same method of payment used to pay for the canceled order.
Tickets must be mailed with a letter containing the following information:
It is necessary to send an e-mail
to bilet@kartina.tv with the tickets as an attachment
Only tickets purchased from biletkartina.tv with intact control are accepted for return. For canceled events, the client will be refunded the face value of the tickets. Shipping costs and service fees are non-refundable. Refunds for tickets sold at a discount for canceled, rescheduled or postponed events is carried out taking into account the discounts received.
