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Return of Tickets

Tickets are only refunded in the case of a cancellation, replacement or postponement of the event in accordance with the rules established by the organizers.

Tickets cannot be exchanged or returned at the client’s request!

Please note that Afisha GmbH (biletkartina.tv) is a ticketing agency and is not responsible for cancelations or postponements of events. Refunds are made using the same method of payment used to pay for the canceled order.

Methods of return

Refund of standard tickets

Tickets must be mailed with a letter containing the following information:

  • order number
  • name and surname of the customer who placed the order
  • contact details
  • Bank details (only in case of their change)

Refund of e-tickets

It is necessary to send an e-mail
to bilet@kartina.tv with the tickets as an attachment

Only tickets purchased from biletkartina.tv with intact control are accepted for return. For canceled events, the client will be refunded the face value of the tickets. Shipping costs are non-refundable. Refunds for tickets sold at a discount for canceled, rescheduled or postponed events is carried out taking into account the discounts received.

Postal address for refunds

Afisha GmbH,

Rheingaustrasse 53,

65201 Wiesbaden

If you have further questions - contact our operators by phone: 0611 94 49 8000